Frequently Asked Questions
Details
Shipping
Where do you ship?
We ship to USA, Canada, Australia and Europe. For all other countries please contact us before you make your order to obtain the quote.
How long will it take to receive my order
Your order will be shipped within 3-5 business days after your payment confirmation. Once your order is shipped it will depend on the transit provider about how long will take to deliver your order. If your order has multiple items, it is possible that you will receive multiple packages.
Do you offer Express or Overnight shipping?
Unfortunately, we don’t. Our processing and shipping is based on “first come, first served” policy so please place your order in a timely manner.
How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 5 business days, please contact us using our contact form
Can I order as a gift for someone else?
When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.
How can I get a refund for my order?
If for any reason you are not completely satisfied with your purchase, within 7 days of receiving your order, please cotact us back to obtain RA number and we will expedite your refund
We ship to USA, Canada, Australia and Europe. For all other countries please contact us before you make your order to obtain the quote.
How long will it take to receive my order
Your order will be shipped within 3-5 business days after your payment confirmation. Once your order is shipped it will depend on the transit provider about how long will take to deliver your order. If your order has multiple items, it is possible that you will receive multiple packages.
Do you offer Express or Overnight shipping?
Unfortunately, we don’t. Our processing and shipping is based on “first come, first served” policy so please place your order in a timely manner.
How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 5 business days, please contact us using our contact form
Can I order as a gift for someone else?
When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.
How can I get a refund for my order?
If for any reason you are not completely satisfied with your purchase, within 7 days of receiving your order, please cotact us back to obtain RA number and we will expedite your refund
Your order will be shipped within 3-5 business days after your payment confirmation. Once your order is shipped it will depend on the transit provider about how long will take to deliver your order. If your order has multiple items, it is possible that you will receive multiple packages.
Do you offer Express or Overnight shipping?
Unfortunately, we don’t. Our processing and shipping is based on “first come, first served” policy so please place your order in a timely manner.
How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 5 business days, please contact us using our contact form
Can I order as a gift for someone else?
When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.
How can I get a refund for my order?
If for any reason you are not completely satisfied with your purchase, within 7 days of receiving your order, please cotact us back to obtain RA number and we will expedite your refund
Unfortunately, we don’t. Our processing and shipping is based on “first come, first served” policy so please place your order in a timely manner.
How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 5 business days, please contact us using our contact form
Can I order as a gift for someone else?
When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.
How can I get a refund for my order?
If for any reason you are not completely satisfied with your purchase, within 7 days of receiving your order, please cotact us back to obtain RA number and we will expedite your refund
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 5 business days, please contact us using our contact form
Can I order as a gift for someone else?
When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.
How can I get a refund for my order?
If for any reason you are not completely satisfied with your purchase, within 7 days of receiving your order, please cotact us back to obtain RA number and we will expedite your refund
When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.
How can I get a refund for my order?
If for any reason you are not completely satisfied with your purchase, within 7 days of receiving your order, please cotact us back to obtain RA number and we will expedite your refund
If for any reason you are not completely satisfied with your purchase, within 7 days of receiving your order, please cotact us back to obtain RA number and we will expedite your refund
Payments
What payment methods do you accept?
We do accept all major credit and debit cards through the Shopify and Shop payment processing.
Can I change my shipping address after I place my order?
If your order is already processed to be shipped, we will not be able to change your shipping address. In that case you should contact the transit provider to help you redirect your package.
Can I use multiple payment methods for a single order?
Currently, we don't not support the use of multiple payment methods for a single order. You will need to choose one payment method for the entire purchase at checkout. However, we are always looking to improve our customer experience, so stay tuned for any future updates regarding payment options.
How do I apply a discount or promotional code to my order?
To apply a discount or promotional code to your order, simply enter the code at checkout. There will be a field labeled "Promo Code" or "Discount Code" where you can input your code. The discount will be automatically applied to the eligible items in your order. Please note that only one promotional code can be used per order, and certain terms and conditions may apply.
What should I do if my payment is declined?
If your payment is declined, please check to ensure that your card details were entered correctly and that your card has not expired. Additionally, verify that you have sufficient funds in your account and that your card issuer does not block online or international transactions. If you continue to experience issues, please contact your bank for further information, or try using a different payment method. Our customer service team is also available to assist with any payment concerns you may have.
I have issues logging into my account?
Please contact our Support here CONTACT US
We do accept all major credit and debit cards through the Shopify and Shop payment processing.
Can I change my shipping address after I place my order?
If your order is already processed to be shipped, we will not be able to change your shipping address. In that case you should contact the transit provider to help you redirect your package.
Can I use multiple payment methods for a single order?
Currently, we don't not support the use of multiple payment methods for a single order. You will need to choose one payment method for the entire purchase at checkout. However, we are always looking to improve our customer experience, so stay tuned for any future updates regarding payment options.
How do I apply a discount or promotional code to my order?
To apply a discount or promotional code to your order, simply enter the code at checkout. There will be a field labeled "Promo Code" or "Discount Code" where you can input your code. The discount will be automatically applied to the eligible items in your order. Please note that only one promotional code can be used per order, and certain terms and conditions may apply.
What should I do if my payment is declined?
If your payment is declined, please check to ensure that your card details were entered correctly and that your card has not expired. Additionally, verify that you have sufficient funds in your account and that your card issuer does not block online or international transactions. If you continue to experience issues, please contact your bank for further information, or try using a different payment method. Our customer service team is also available to assist with any payment concerns you may have.
I have issues logging into my account?
Please contact our Support here CONTACT US
If your order is already processed to be shipped, we will not be able to change your shipping address. In that case you should contact the transit provider to help you redirect your package.
Can I use multiple payment methods for a single order?
Currently, we don't not support the use of multiple payment methods for a single order. You will need to choose one payment method for the entire purchase at checkout. However, we are always looking to improve our customer experience, so stay tuned for any future updates regarding payment options.
How do I apply a discount or promotional code to my order?
To apply a discount or promotional code to your order, simply enter the code at checkout. There will be a field labeled "Promo Code" or "Discount Code" where you can input your code. The discount will be automatically applied to the eligible items in your order. Please note that only one promotional code can be used per order, and certain terms and conditions may apply.
What should I do if my payment is declined?
If your payment is declined, please check to ensure that your card details were entered correctly and that your card has not expired. Additionally, verify that you have sufficient funds in your account and that your card issuer does not block online or international transactions. If you continue to experience issues, please contact your bank for further information, or try using a different payment method. Our customer service team is also available to assist with any payment concerns you may have.
I have issues logging into my account?
Please contact our Support here CONTACT US
Currently, we don't not support the use of multiple payment methods for a single order. You will need to choose one payment method for the entire purchase at checkout. However, we are always looking to improve our customer experience, so stay tuned for any future updates regarding payment options.
How do I apply a discount or promotional code to my order?
To apply a discount or promotional code to your order, simply enter the code at checkout. There will be a field labeled "Promo Code" or "Discount Code" where you can input your code. The discount will be automatically applied to the eligible items in your order. Please note that only one promotional code can be used per order, and certain terms and conditions may apply.
What should I do if my payment is declined?
If your payment is declined, please check to ensure that your card details were entered correctly and that your card has not expired. Additionally, verify that you have sufficient funds in your account and that your card issuer does not block online or international transactions. If you continue to experience issues, please contact your bank for further information, or try using a different payment method. Our customer service team is also available to assist with any payment concerns you may have.
I have issues logging into my account?
Please contact our Support here CONTACT US
To apply a discount or promotional code to your order, simply enter the code at checkout. There will be a field labeled "Promo Code" or "Discount Code" where you can input your code. The discount will be automatically applied to the eligible items in your order. Please note that only one promotional code can be used per order, and certain terms and conditions may apply.
What should I do if my payment is declined?
If your payment is declined, please check to ensure that your card details were entered correctly and that your card has not expired. Additionally, verify that you have sufficient funds in your account and that your card issuer does not block online or international transactions. If you continue to experience issues, please contact your bank for further information, or try using a different payment method. Our customer service team is also available to assist with any payment concerns you may have.
I have issues logging into my account?
Please contact our Support here CONTACT US
If your payment is declined, please check to ensure that your card details were entered correctly and that your card has not expired. Additionally, verify that you have sufficient funds in your account and that your card issuer does not block online or international transactions. If you continue to experience issues, please contact your bank for further information, or try using a different payment method. Our customer service team is also available to assist with any payment concerns you may have.
I have issues logging into my account?
Please contact our Support here CONTACT US
Please contact our Support here CONTACT US
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